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Customer Service Executive
Key Responsibilities:
- Proactively close tickets assigned by ISR and self-assigned tickets within TAT.
- Generate revenue from all CS customers.
- Follow all SOP.
- Coordinate with Taloja and Indore teams for fulfillment of orders, samples, and tickets.
- Update the status of orders and samples to respective ISRs.
- Handle additional responsibilities assigned by HOD.
- Update status of each activity in Lognote.
- Ensure outstanding amount collection before due date from customers .
- Be an active team player and communicate proactively, promptly, and effectively to close pending work.
- Update all data and activities in CRM.
- Manage GWI order planning, shipment updates, FG sheet updates, and coordinate order dispatch.
Qualifications & Skills:
- Any Graduate
- Exp – 2 to 4 years
Work with us
A full spectrum portfolio rooted in herbal expertise. Validated for purity, potency, and reliable global supply.